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Shree Premanand Food Pvt Ltd
B-1899, IInd Floor, South Ex-1, Delhi, 11003
info@premanandfood.com
+91 9891466645
Our Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
Frequently Asked Questions
🥘 What types of food products does Premanand Foods offer?
Premanand Foods specializes in authentic Indian cuisine and food products. We offer a wide range of traditional Indian dishes, spices, ready-to-eat meals, snacks, sweets, and specialty ingredients. Our product line includes regional specialties, vegetarian and vegan options, and both fresh and packaged food items to cater to diverse tastes and dietary preferences.
🌶️ Are your spices and ingredients authentic and fresh?
Absolutely! We source our spices and ingredients directly from trusted suppliers and regions known for their quality. All our spices are freshly ground and packaged to maintain their authentic flavor and aroma. We follow strict quality control measures and regularly rotate our inventory to ensure maximum freshness for our customers.
🥬 Do you offer vegetarian and vegan options?
Yes! We have an extensive selection of vegetarian and vegan products. Many of our traditional Indian dishes are naturally plant-based, and we clearly label all our products with dietary information. We also offer specialized vegan alternatives and can accommodate various dietary restrictions and preferences.
🛒 How can I place an order with Premanand Foods?
You can place orders through multiple convenient channels: visit our website at premanandfoods.com, call us directly, visit our physical store, or use our mobile app if available. We also accept orders via WhatsApp for quick and easy communication. Our customer service team is always ready to help you with your order.
💳 What payment methods do you accept?
We accept various payment methods for your convenience including cash, credit/debit cards, UPI payments, net banking, digital wallets like Paytm, PhonePe, and Google Pay. For online orders, we use secure payment gateways to ensure your financial information is protected.
📋 Can I customize my order or request special preparations?
Yes! We understand that everyone has different taste preferences and dietary needs. You can request customizations such as spice level adjustments, ingredient substitutions, or special preparations. Please mention your requirements when placing the order, and we'll do our best to accommodate your needs.
🚚 Do you offer home delivery services?
Yes, we provide reliable home delivery services within our coverage area. We ensure that your food reaches you fresh and hot, with proper packaging to maintain quality during transit. Delivery charges may apply based on distance and order value. We also offer contactless delivery options for your safety and convenience.
⏰ What are your delivery hours and how long does delivery take?
Our delivery hours typically align with our business hours, usually from morning until evening. Standard delivery time is 30-60 minutes depending on your location and order complexity. We also offer scheduled delivery options if you need your order at a specific time. During peak hours or festivals, delivery might take slightly longer.
📦 How do you ensure food safety during delivery?
Food safety is our top priority. We use insulated packaging, sealed containers, and temperature-controlled delivery bags to maintain food quality. Our delivery personnel follow strict hygiene protocols, and we ensure minimal handling during transit. All packaging is food-grade and eco-friendly where possible.
⭐ What quality standards does Premanand Foods maintain?
We maintain the highest quality standards through rigorous quality control processes, regular supplier audits, proper storage conditions, and adherence to food safety regulations. Our kitchen follows HACCP guidelines, and we regularly train our staff on food safety and hygiene practices. We also welcome customer feedback to continuously improve our standards.
🔄 What is your return/refund policy?
Customer satisfaction is our priority. If you're not satisfied with your order due to quality issues, wrong items, or other valid concerns, please contact us immediately. We offer refunds, replacements, or store credit based on the situation. For packaged products, we accept returns within a reasonable timeframe if the packaging is unopened and the product is in good condition.
📞 How can I contact customer support?
You can reach our customer support team through multiple channels: phone call, WhatsApp, email, or through the contact form on our website. We also have social media presence where you can message us. Our support team is available during business hours and strives to respond to all inquiries promptly and professionally.
🏪 Do you have a physical store location?
Yes, we have a physical store where customers can visit, browse our products, and make purchases. You can find our store address and operating hours on our website's contact page. We welcome walk-in customers and also offer the convenience of online ordering for pickup or delivery.
🎉 Do you cater for special events and bulk orders?
Absolutely! We provide catering services for weddings, corporate events, parties, and other special occasions. We can handle bulk orders and customize menus based on your requirements and budget. Please contact us in advance to discuss your event needs, guest count, and preferred menu options.
Still have questions? 🤔
Our friendly team is here to help you with any additional questions about Premanand Foods